Frequently Asked Questions
We’ve assembled the answers to some of the most frequently asked questions that we receive.
Please call us if you don’t see your question and answer below! We are happy to assist you.
Do you guarantee your work?
Do you guarantee your work? Absolutely. Because our integrity and reputation are on the line, we guarantee 100%...
Do you pick up and deliver?
Do you pick up and deliver? Twin City Rug Spa does offer pick-up and delivery options for our customers for a small fee....
Do you clean carpet too?
Do you clean carpet too? Yes, Twin City Rug Spa is a specialized division of Kenwood Cleaning Systems. Just give us a call...
How can I tell if I have moths in my rug?
How can I tell if I have moths in my rug? Some obvious signs of a moth infestation in your area rugs include: Odd patches...
Do you recommend fiber protection?
Do you recommend fiber protection? The best defense is a good offense! Our non-toxic, non-allergenic, biodegradable Fiber...
Can you repair my Oriental rug?
Can you repair my Oriental rug? The repair team at Twin City Rug Spa can fix all kinds of everyday wear and tear damage....
I spot cleaned where my dog had an accident on my rug but now it’s starting to smell bad.
I spot cleaned where my dog had an accident on my rug but now it’s starting to smell bad. Is this something you can take...
Do I really need a rug pad under my rug?
Do I really need a rug pad under my rug? When you place a high-quality rug pad under your Oriental and other area rugs, you...
Do you need my rugs to come in for cleaning or can they be cleaned in my home?
Do you need my rugs to come in for cleaning or can they be cleaned in my home? When area rugs are cleaned in your home, we...